Our terms, policies & agreements
Everything that governs how TrolleyTribe works – for shoppers and for the independent shops who sell with us. We keep these in plain English so there are no surprises.
Vendor Marketplace Agreement
The master agreement between TrolleyTribe and each shop selling on the platform. Covers your relationship with us, fees, payouts and responsibilities.
Seller Terms & Conditions
The operational rules every seller follows day to day – listing standards, order handling, conduct and platform policies.
Customer Terms of Service
The terms that apply when you shop on TrolleyTribe – how ordering works, payment, delivery and your rights.
Privacy Policy
How TrolleyTribe collects, uses and protects personal data, in line with UK GDPR and the Data Protection Act 2018.
Returns & Refunds Policy
When and how customers can get a refund or replacement, and how vendors handle returns under UK consumer law.
Last updated 29 June 2026. These are working templates for transparency and are not a substitute for independent legal advice.